Returns & Exchanges

We want you to be delighted with your purchase. Ready-to-wear pieces may be returned or exchanged within 7 days of delivery, provided they are unworn, unaltered, and in their original condition with any tags attached.

To start a return, open the order in your client portal and choose “Return or exchange”, or contact us. We'll guide you through returning the item to the atelier.

Because bespoke and made-to-measure garments are cut uniquely to your measurements, they cannot be returned for a change of mind. If something isn't right, we will work with you to correct the fit — this is part of the bespoke service.

Once we receive and inspect a returned item, we'll confirm your refund. Approved refunds are processed to your original payment method. Delivery charges are non-refundable unless the item was faulty or incorrect.

If an item arrives faulty or not as ordered, please contact us as soon as possible and we'll make it right — repair, replacement, or a full refund including delivery.